pak111 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pak111 ("pak111", "we", "us", or "our") collects, processes, stores, shares, and protects personal data relating to individuals ("you" or "the Player") who register an account on, or otherwise interact with, the pak111 online gaming platform (the "Platform").

pak111 is an English-language online casino and sports betting platform designed for Pakistani players. Because we process personal data in the course of operating the Platform — including registration data, payment information, and gameplay records — we are committed to handling that data responsibly and transparently.

By registering a pak111 account or using the Platform in any manner, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform.

2. Data Controller

For the purposes of applicable data protection law, pak111 is the data controller in respect of personal data collected and processed through the Platform. This means pak111 determines the purposes and means of processing your personal data.

If you have any questions about how pak111 processes your data or wish to exercise any of your rights under applicable law, please contact the pak111 Data Protection contact via the support channel listed in Section 15 of this Policy.

3. Categories of Personal Data We Collect

pak111 may collect and process the following categories of personal data:

• Registration Data: Full name, date of birth, gender, mobile phone number, and account username provided during the pak111 registration process.
• Identity Verification Data: Copies of government-issued identification (such as a Pakistani CNIC), utility bills, or other documents submitted in connection with age or identity verification procedures.
• Financial Data: Payment method details (mobile wallet identifiers such as JazzCash or Easypaisa account references, or bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah), transaction amounts, deposit and withdrawal history denominated in PKR.
• Account Activity Data: Login history, pak111 session data, game history, betting records, wagering activity, bonus usage, and customer support correspondence.
• Device & Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, and connection type collected automatically when you access the Platform.
• Communications Data: Messages, enquiries, and correspondence submitted to pak111 via live support chat or email.
• Responsible Gaming Data: Any limits, cooling-off periods, self-exclusion requests, or related information you provide or that pak111 records in connection with responsible gaming obligations.

4. How We Collect Your Data

pak111 collects personal data through the following means:

• Directly from you — when you register a pak111 account, make a deposit or withdrawal, submit a support request, set responsible gaming limits, or communicate with pak111 in any way.
• Automatically — when you access or use the Platform, pak111's systems automatically collect technical data about your device, browser, IP address, and session activity through cookies and server logs.
• From third parties — pak111 may receive data about you from payment processors (such as JazzCash, Easypaisa, or banking partners) and identity verification service providers in connection with transaction processing and verification obligations.

5. Purposes and Legal Basis for Processing

pak111 processes your personal data for the following purposes:

• Account administration: Creating, managing, and securing your pak111 account, including verifying your identity and age (18+) before granting access to gaming services.
• Payment processing: Facilitating PKR deposits and withdrawals through your chosen Pakistani payment method, verifying payment ownership, and preventing fraud.
• Platform operation and improvement: Delivering the pak111 gaming services, analysing usage patterns to improve Platform performance and user experience, and diagnosing technical issues.
• Customer support: Responding to enquiries, resolving complaints, and providing assistance related to your pak111 account.
• Responsible gaming: Monitoring gaming behaviour, applying limits set by you, administering self-exclusion, and fulfilling pak111's responsible gaming obligations.
• Legal and regulatory compliance: Complying with applicable anti-money laundering (AML), know-your-customer (KYC), and any other legal or regulatory obligations applicable to pak111's operations.
• Security and fraud prevention: Detecting and investigating suspected fraud, abuse, prohibited conduct, or security incidents affecting the Platform or your pak111 account.
• Communications: Sending you service-related notifications about your pak111 account, such as deposit confirmations, withdrawal updates, and security alerts.

6. Sharing Your Personal Data

pak111 does not sell your personal data to third parties. pak111 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other payment service providers engaged by pak111 to process PKR transactions on your behalf.
• Game content providers: Licensed game studios and software providers whose titles are made available on the pak111 Platform, where data sharing is necessary to deliver or audit game services.
• Identity verification providers: Third-party KYC and AML service providers engaged by pak111 to verify player identity and age.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers that support the operation and security of the Platform.
• Legal and regulatory authorities: Government bodies, law enforcement agencies, or courts where pak111 is required by applicable law or a lawful authority to disclose personal data.

Where pak111 shares data with third-party processors, it does so under written data processing agreements that obligate those parties to process your data only as directed by pak111 and in accordance with applicable data protection standards.

7. International Data Transfers

In the course of operating the pak111 Platform, personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pak111 takes steps to ensure that an appropriate level of protection is applied to your personal data, consistent with the standards set out in this Policy.

8. Data Retention

pak111 retains personal data only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable law and regulatory obligations. In practice, this means:

• Account and transaction records are typically retained for a minimum of five (5) years following account closure, in compliance with AML and record-keeping obligations.
• Technical and session data is retained for shorter periods consistent with operational and security requirements.
• Identity verification documents are retained in accordance with applicable regulatory requirements.

Where personal data is no longer required, pak111 will securely delete or anonymise it.

9. Security of Your Personal Data

pak111 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encrypted data transmission (TLS/SSL) for all Platform communications, access controls limiting data access to authorised personnel, and regular security assessments.

You are also responsible for the security of your pak111 login credentials. You must not share your password with any third party. pak111 will never ask for your password via chat, SMS, email, or any other channel. If you suspect that your pak111 account has been accessed by an unauthorised person, contact support immediately via the live chat within your account dashboard.

10. Cookies and Similar Technologies

pak111 uses cookies and similar tracking technologies (such as local storage and session tokens) on the Platform. Cookies are small data files stored on your device that help pak111 maintain your login session, remember your preferences, analyse how the Platform is used, and support security functions.

The main categories of cookies used by pak111 are:

• Strictly necessary cookies: Required for the Platform to function, including maintaining your pak111 login session. These cannot be disabled without affecting Platform functionality.
• Analytical cookies: Help pak111 understand how players use the Platform so that it can be improved. Data collected is aggregated and anonymised where possible.
• Functional cookies: Remember your preferences and settings to improve your experience on pak111.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the pak111 Platform, including your ability to stay logged in.

11. Your Rights

Subject to applicable law, you may have the following rights in respect of your personal data held by pak111:

• Right of access: You may request a copy of the personal data pak111 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. You can update many details directly within your pak111 account settings.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that pak111 may be required to retain certain data to comply with legal and regulatory obligations, even after account closure.
• Right to restriction of processing: You may in certain circumstances request that pak111 restrict its processing of your personal data.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact pak111 support via the live chat within your logged-in account dashboard or by emailing [email protected]. pak111 will respond to valid requests within a reasonable timeframe in accordance with applicable law.

12. Children and Minors

The pak111 Platform is strictly intended for use by adults aged 18 and above. pak111 does not knowingly collect personal data from any person under the age of 18. If pak111 becomes aware that it has collected personal data from a minor, it will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a pak111 account, please notify support immediately.

13. Responsible Gaming and Personal Data

Data you provide to pak111 in connection with responsible gaming — including deposit limits, loss limits, session time preferences, cooling-off periods, and self-exclusion requests — is processed to fulfil pak111's responsible gaming obligations. This data is treated with the utmost care and is not used for marketing purposes.

Self-exclusion data in particular is retained and applied even if you later attempt to circumvent an exclusion you have placed on yourself, in order to protect your wellbeing. Full details of pak111's responsible gaming tools are available on the Responsible Gaming page.

14. Changes to This Privacy Policy

pak111 reserves the right to update or amend this Privacy Policy at any time. Revised versions will be posted on the Platform with an updated "Last updated" date. Where changes are material, pak111 will endeavour to provide reasonable advance notice to registered players. Your continued use of the Platform after a revised Policy is posted constitutes your acceptance of the updated terms.

15. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pak111 has handled your personal data, please contact the pak111 support team:

• Live chat: Available within your logged-in pak111 account dashboard during PST support hours.
• Email: [email protected]